lovejl Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how lovejl ("lovejl," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the lovejl online gaming platform at lovejl.app, including all associated games, features, promotions, and services.

lovejl is committed to safeguarding your privacy and handling your personal data with transparency, integrity, and respect. This Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

Please read this Policy carefully. By registering an account with lovejl, making a deposit, or otherwise using our platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the lovejl platform.

This Policy should be read together with our Terms & Conditions, which govern your use of the lovejl platform as a whole.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, lovejl acts as the personal information controller in respect of the personal data it collects from players using the lovejl.app platform. lovejl is responsible for determining the purposes and means of processing your personal data.

If you have any questions about how lovejl processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

lovejl collects the following categories of personal data from players:

4. How We Collect Your Data

lovejl collects your personal data through the following means:

4.1 Direct Collection

You provide data directly to lovejl when you register an account, complete KYC verification, make a deposit or withdrawal, contact our customer support team, participate in promotions, or update your account settings.

4.2 Automated Collection

When you access and use the lovejl platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. This data helps us understand how players interact with our platform and allows us to improve the user experience.

4.3 Third-Party Sources

We may receive data about you from third-party sources, including payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification service providers, fraud prevention agencies, and analytics providers. We use this data to supplement the information you provide directly and to verify your identity and payment details.

5. How We Use Your Personal Data

lovejl uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your lovejl player account, including verifying your identity and age (21+) during registration.
• Service Delivery: To provide you with access to games, process deposits and withdrawals in Philippine Peso (PHP), and deliver the features and functionality of the lovejl platform.
• KYC & AML Compliance: To verify your identity, conduct due diligence checks, and comply with our obligations under Philippine anti-money laundering laws and PAGCOR regulatory requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct on the platform.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance.
• Responsible Gaming: To monitor gaming patterns, enforce responsible gaming limits you have set, and identify players who may be at risk of problem gambling.
• Marketing & Promotions: To send you information about lovejl promotions, bonuses, and new games, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the performance, security, and features of the lovejl platform.
• Legal Compliance: To comply with applicable Philippine laws, regulations, court orders, and regulatory requirements.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, lovejl processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your lovejl account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with our obligations under Philippine law, including anti-money laundering regulations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for lovejl's legitimate interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and interests.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Data Sharing & Disclosure

lovejl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

7.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the lovejl platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support software providers, and analytics platforms. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security standards.

7.2 Game Providers

Certain technical data (such as player session identifiers) may be shared with our licensed game content providers to facilitate gameplay and resolve technical disputes. Game providers do not receive your full identity or financial data.

7.3 Regulatory & Law Enforcement Authorities

We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory requirement.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of lovejl's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

8. Data Retention

lovejl retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with Philippine anti-money laundering record-keeping requirements.
• Transaction and financial data is retained for a minimum of five (5) years from the date of the transaction.
• Gaming history data is retained for a minimum of three (3) years from the date of the gaming session.
• Customer support communications are retained for two (2) years from the date of the interaction.
• Marketing consent records are retained for the duration of your consent and for one (1) year after withdrawal of consent.

When your personal data is no longer required, lovejl will securely delete or anonymize it in accordance with our data retention and disposal procedures.

9. Security Measures

lovejl implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest, including financial data and identity documents
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Multi-factor authentication for internal systems that process personal data
• Regular security audits, vulnerability assessments, and penetration testing
• Secure data centers with physical access controls and environmental safeguards
• Staff training on data privacy and security best practices

While lovejl takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your lovejl account credentials and for notifying us immediately if you suspect unauthorized access to your account.

10. Cookies & Tracking Technologies

lovejl uses cookies and similar tracking technologies on lovejl.app to enhance your experience, analyze platform usage, and support our security and fraud prevention measures.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and responsible gaming limits, to provide a more personalized experience.
• Analytics Cookies: Help us understand how players use the platform by collecting aggregated, anonymized usage data. We use this information to improve our services.
• Marketing Cookies: Used to deliver relevant promotional content to you on the lovejl platform. These are only set with your consent.

10.2 Managing Cookies

You can control non-essential cookies through your browser settings or through the cookie preference center on lovejl.app. Please note that disabling certain cookies may affect the functionality of the platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate securely.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by lovejl:

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. lovejl will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the timeframes prescribed by the NPC. We may need to verify your identity before processing your request.

If you are not satisfied with lovejl's response to your data subject request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

12. Minors & Age Restriction

The lovejl platform is strictly intended for adults aged 21 years and above, in accordance with the minimum legal gambling age in the Philippines. lovejl does not knowingly collect personal data from individuals under the age of 21.

If lovejl discovers that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data, and return any deposited funds to the payment method used, subject to identity verification. If you believe that a minor has registered an account with lovejl, please contact our support team immediately.

13. International Data Transfers

lovejl primarily processes your personal data within the Philippines. However, some of our third-party service providers — including cloud hosting providers and analytics platforms — may process data in other countries. Where personal data is transferred outside the Philippines, lovejl ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012.

Such safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other legally recognized transfer mechanisms. By using the lovejl platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy.

14. Changes to This Privacy Policy

lovejl reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where reasonably practicable.

The date of the most recent revision is always displayed at the top of this page. Your continued use of the lovejl platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.

15. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by lovejl, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For more information on your rights and how to file a complaint, please visit the NPC's official website.

For responsible gaming concerns, please visit our Responsible Gaming page or contact our support team directly.